YOUR PRIVACY IS IMPORTANT TO US
This page explains how we collect, use, transfer and store your personal data. We would encourage you to read this information.
IMPORTANT INFORMATION AND WHO WE ARE
This privacy notice explains how Alpha Memorials Ltd collects and processes your personal information.
If you have any questions about this privacy notice or how we handle your personal information, please contact us:
Alpha Memorials Ltd, The Workshop, Church Lane, Candlesby, Lincolnshire PE23 5RY
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us.
Links to other websites
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. When you leave our website, we encourage you to read the privacy notice of every website you visit as we do not control those.
THE KIND OF INFORMATION WE COLLECT
Information about you: this includes your name, postal address, telephone numbers and email address.
If you proceed to purchase a memorial your financial details are processed immediately and are never retained.
For the purpose of ensuring our website is working well and attracting the right audience we do monitor very basic interactions such as if the page was accessed from a desktop computer or a mobile/tablet - these statistics are simply noting the type of device and the city in which you live - it is not specific enough to identify you as an individual or to pinpoint an exact location.
Information about other people: If you provide information to us about any person other than yourself, you must ensure that they understand how their information will be used and that you are authorised to disclose it to us, and to consent to its use on their behalf, before doing so.
HOW YOUR PERSONAL INFORMATION IS COLLECTED
We use different methods to collect data from and about you including through:
Direct interactions: You may give us your Identity, Contact, Financial and Transaction Data by filling in forms or by corresponding with us online or by post, phone, email or otherwise. This includes personal data you provide when you:
apply to purchase our products and services;
enquire about our goods and services;
request marketing to be sent to you;
Third parties: We may receive personal data about you from a third party if you have appointed a solicitor or funeral director to arrange a memorial on your behalf.
HOW WE USE YOUR PERSONAL INFORMATION
It’s important that you understand what we’ll do with the data that we hold about you.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Where we need to perform the contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.
To carry out our obligations arising in connection with any contracts entered into between you and us, including
To communicate with you regarding your memorial order
Providing our terms and conditions, sending you bills, administering your payments, keeping records of our dealings with you and dealing with queries or complaints.
Collecting and recovering money owed to us.
Resolve complaints and deal with disputes.
Monitoring and recording our conversations with you.
Asking you to leave a review
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
Marketing and Third Party Marketing
You will only receive marketing material (a memorial brochure or a memorial quotation) if you have asked for this information to be sent. Alpha Memorials Ltd will not contact you to follow up on material sent, we prefer for you to contact us when you are ready. No details are passed on to any third parties for marketing purposes.
Our website, www.alphamemorials.co.uk does not store any cookies.
Change of purpose
SHARING YOUR PERSONAL INFORMATION
We may have to share your personal data with the parties set out below for the purposes explained above.
External third parties including the following:
Clergy and local authorities dealing with the authorisation to install a memorial.
Bridge Insurance Services - this is only for customers requiring a memorial insurance policy.
Organisations dealing with debt recovery if your invoice is unpaid.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We do not transfer your personal data outside the European Economic Area (EEA).
KEEPING YOUR INFORMATION SECURE
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. For example, when you enquire about our products and services our web pages are secure which means that your information can’t be read by anyone who doesn’t need to see it. Card payments are processed immediately without any of the card details being retained. We limit access to your personal data to those colleagues, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We will keep your data "active" whilst we are completing your memorial order - once complete the data is securely archived.
Due to the nature of our business it is beneficial for us to retain the data as many of our memorials require follow up work in the future such as the addition of another name following a future death. The vast majority of local authorities will test memorials for stability at five year intervals if these tests raise any issues we would need to advise you of their findings and the work undertaken to rectify the problem.
By law you have the right to:
Request access to your personal information this allows you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
Request to have your data deleted.